In the ERP arena, it has become commonplace to find development options that complicate instead of simplify the process of integrating 3rd Party Apps with your SYSPRO ERP.

SYSPRO has set the bar high with its unique focus on customers and technology’s capability to provide a robust, scalable platform to enhance business processes.

However, its customer-facing features and basic business processes might not really work as intended unless the award winning software and your other business applications are thoroughly integrated into a robust, responsive sales and ecommerce system.

The key to modern day customer loyalty and good customer experiences (CX), is creating a full spectrum of self-service options that simplify ordering, support product research and make products and services easier to find.

A Unified View of the modern consumer vis-à-vis their CX

In this era of digital transformation and the constantly evolving digital landscape, modern consumers are now even more hyper-connected across smart devices, digital & social platforms. This has radically changed the way enterprises do business, with a greater need to offer products, services, and solutions that resonate with customers faster and more personalised.

Businesses in today’s markets are driven more and more by the needs and desires of their consumers. Naturally, those desires are also changing and customers now expect instant responses and gratification across all brand touch points.

Best practices when establishing a customer portal integrated with SYSPRO ERP

As expected, thriving business have become those that are focusing those consumers’ new needs & user experiences, and above all finding ways to adapt to new technological advancements.

To gain a clear view of your consumers, you need an easy-to-use interface that unifies all essential information. Agents should never spend time jumping from one solution to another, or putting people on hold in order to find the answer to a question.

In order to transform customer experience, special emphasis should now be placed on two key areas:

• Combining existing data and systems for a more unified customer view.

• Implementing business intelligence solutions for increased agent productivity.

Automated processes fuelled by integration save time, accelerate the ordering process, improve workflow and maximize marketing effectiveness.

Integrating 3rd Party Apps with your SYSPRO ERP & e-commerce features will facilitate a better CX, plus your internal staff can get automated alerts and respond instantly when a customer issues arises. Real-time connections also allow service staff to check on the most important customers each time a user lands on one of your service platforms.

In return, customers enjoy access to a suite of tools allowing them to review their accounts, their order history, access contract terms, supply chain details and detailed information about the company’s products.

Our approach to integrating your systems with the most merchant-friendly tools

Our main goal when Integrating 3rd Party Apps with your SYSPRO ERP is to provide that bi-directional communication we just illustrated above, whether your system or the marketplace is on premise or in the cloud.

When fully integrated our automation solutions for SYSPRO ERP will empower you to;

  1. Free your team from the mundane. Automate time-consuming, manual data capturing and report preparations.
  2. Simplify the flow of data into and out of your ERP. Integrate with all your other line of business solutions for seamless data flow.
  3. Enrich your decision making. Introduce custom analytics and reports to generate insights and give you the ability to pre-empt instead of react.

Our process engineers can automate repetitive and mundane tasks for your SYSPRO ERP users. We can automate processes in your business including, but not limited to, Debtors, Creditors, Cash Book, Sales Orders, Purchase Orders, Goods Receiving, Picking and more.

We provide a full suite of Automation services including (but not limited to) the following: 

Front-end automation

  • We simulate business user interaction via keyboard and mouse movements.
  • Software Robots (Bots) work together with the human worker making them exponentially more productive and far more fulfilled.
  • Using Artificial Intelligence (AI) techniques, we can capture transactions and perform business processes just like a human would.
  • Our solutions reduce waiting times during processing.
  • Automation helps reduce duplicate data entry and eliminates errors during capturing of information.

Back-end automation

  • Using integration tools, we can get data into systems via direct methods and free up human workers from mundane and repetitive tasks.
  • With more time on their hands, your employees can concentrate on cognitive tasks that require human judgement, discernment and decision making.
  • Liberating employees from mundane and repetitive tasks allows them more time to use their intellect and creativity.
  • Reduce manual data validation.
  • Reduce manual extraction and loading of data from one system to the other.
  • Eliminate contradictory information in various systems.

Report automation

  • Instead of spending hours while the computer generates that report, leave that to us, we’ll get it in your inbox on the day and time you require it, even if it’s on a recurring basis.
  • Automation works around the clock and time-consuming, cumbersome reports can be scheduled to be delivered to you when you need it, so you can spend time analysing the report instead of generating it. 

Our Certified Process Engineers will work closely with you to optimize your business processes and help you mold your business into an efficient and more profitable organization

Enquire today about how to start get your specialized solution for SYSPRO and we will get in touch with you shortly. 

ISB Optimus is a specialised business process management services & professional services firm. This encompasses solutions such as Robotic Process Automation, cloud integration software & iPaaS technology.