There are always quick changes an organisation could implement, yet the true value and benefits of process optimisation and automation initiatives have largely been impossible or difficult at best to achieve in the service industry without a major revamp, overhaul or outright replacement of legacy IT systems. However there has always been something missing in the service industry transformation toolbox. A reliably quick, efficient and cost-effective way to automate processes.
Thankfully, RPA has come onto the market to bring about unimaginable potential for process efficiencies.
RPA supplements and strengthens the ability to get the best out of BPM initiatives by providing the tools and means to bring about quick automation.
Often, we recommend automation of transactional processes, integration of multiple disparate systems, elimination of non-value adding processes, filling the gaps within current systems and a host of other seemingly innovative ideas on how to bring about customer centric processes. Apart from the prohibitive cost of such an exercise, and assuming the abundance of budget, (which of course is never the case), mixed levels of success have been achieved for multiple reasons. Legacy systems are no mean feat to revamp, let alone replace, and cases of a severe business disruption are not a rarity. Even in cases where newer and revamped integrated systems are implemented with greater success, (again assuming full integration is achievable), it is never fast enough to keep up with the fast-changing customer landscape, the digital evolution and competitor pressures.
But that, we can now put behind us. Software robots are here, and they are here at our service. Where we previously needed to add more people to cater for systems deficiencies, the bots are here, where we previously needed huge IT investments for systems integration, the bots are here, where we took hours and hours to clear backend process backlogs, the bots are here, where it took several years to improve customer service, the bots are here and where we committed valuable human minds to dull, repetitive manual processes, the bots are here and they are here at our service.
The quick, efficient and reliable way to automate processes is here. The new term in town is Robotic Process Automation, RPA, and its a software robot… If you ain’t met RPA yet you ain’t met the beauty of business process efficiency.
Contact us to discuss how we can use RPA and the digital workforce to address your process problem.