In Part 1 of the Automate Faster, I presented RPA as the bridge between process optimization initiatives and the automation of process tasks. Part 2 explores the reasons to look to RPA to complement your digitalization efforts.

Most service employees spend the greater part of the work day performing routine repetitive work such as extracting documents from emails, extracting data from documents onto enterprise systems, and transferring data from one system to another. As such, many organisations have long accepted this type of work as a part of doing business and necessary to meet their daily operational needs.

It is not however, without a sense of loss, as these activities cost money yet they add little or no business value. This business dilemma creates a case for more streamlined work processes, a case for more effective use of employee work time and a case for cost reduction in order to stay competitive.

RPA has emerged in the last few years as the sweet spot for this problem. We can now train software robots to perform these tasks while freeing up humans to perform decision-based activities and high-value tasks that provide the customer with high-end value.

We can now train software robots to perform these tasks while freeing up humans.

Major financial services and insurance companies have been stepping up efforts to digitise future operations in efforts to optimise their operations. Legacy applications however continue to slow down these efforts making it difficult to share data across the multitude of systems hosting customer information. If for no other reason, this could certainly be the one reason for looking to RPA, a quick, simple and yet effective solution to automating office tasks. RPA Technology presents companies with tremendous opportunities for cost reduction, efficiency gains and workforce utilisation through accelerated automation

It combines artificial intelligence, machine learning, and real-time analytics to create software robots, capable of learning from their human counterparts to supplement the company’s workforce. The bots use their cognitive abilities to create a tireless support team using the same systems, rules, and data validations to perform tasks, albeit at a much faster rate with dramatically lower operating costs. Return on investment is almost instantaneous as the bots can easily deploy and can get to work faster than any other automation options.

Although traditional methods of automation remain relevant and a necessary part of the digital portfolio, we will continue to see RPA, playing a more prominent role either supplementing the existing approaches or as an alternative to the invasive and investment-hungry application replacements.

Contact us to discuss how we can use RPA and the digital workforce to address your process problems.

Parts 3 of this series will explore how organizations can use RPA to rapidly automate processes and to reduce operation cost, improve efficiency and increase flexibility.

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